Technical Support
Hours: Monday - Friday ( 8:30am - 5:30pm ) U.S. Pacific Time, except for Holidays
E-mail: techsupport@american-media.com
Phone: 510.353.0211 ext. 19
*Only product models that are sold by AMS will be supported in USA/Canada.

Looking for replacement or discontinued parts?
Please visit www.AMSestore.com (not all parts are available online).

Contact Customer Service @ 510.353.0211 x27 for assistance.
E-mail: customerservice@american-media.com

Please have the following information ready when calling for Technical Support:

Name
Company
Phone Number
Model Number
Serial Number
Date of purchase and location
Problem Description

Defective products must first be qualified by our Technical Support Department.  
Returned products will not be accepted without an RMA number.
To verify your product is eligible for RMA and receive an RMA number, please contact:

RMA (Return Merchandise Authorization)
Email: rma@american-media.com 
Phone: 510.353.0211 ext. 21

 RMA Request Form